Frequently asked questions

Delivery information

Within New Zealand, all orders are sent with NZ Post's express overnight courier service. We endeavour to dispatch your order within 24 hours of it being placed. You can expect to receive your order on your next delivery day. Sometimes, there can be delays in the postal system, which can slow delivery times. If you haven't received your order within 5 days of placing it, please let us know. 

For International Deliveries, we can send to every country and can arrange a personalised courier quote for you. Please contact us to request this. 

Contact details

You can email us at enquiries@karenfarley.com
Or you can call us on 021 948 850 

Returns policy

If unwanted goods are returned unopened within 14 days, an exchange or full monetary refund to the customer will be made. 

Privacy policy

Karen Farley (“Karen Farley”) recognises the importance of protecting the privacy of all consumers who visit karenfarley.com. We do not share your personal details with any other third party. If you prefer not to receive information from us, please send us an email at enquiries@karenfarley.com Please include your name and email address and any message. You can also utilise the unsubscribe link on our marketing emails. Please note that any requests may take up to six to eight weeks to become effective

Payment security

Transactions made on karenfarley.com are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. This website secures your private information using a SSL Certificate. All prices are in local currencies unless otherwise stated