Frequently asked questions

Delivery information

Within all countries, orders are delivered by courier or local postal delivery service. All courier orders are tracked. Delivery time for courier is normally 2 to 10 and delivery details may vary between countries. Worldwide orders are shipped from the United Kingdom and Australia unless otherwise stated.

Contact details

To correspond with customer services at Karen Farley use the following 
By email:

Returns policy

If unwanted goods are returned unopened within 14 days, an exchange or full monetary refund to the customer will be made. 

Privacy policy

Karen Farley (“Karen Farley”) recognises the importance of protecting the privacy of all consumers who visit We do not share your personal details with any other third party. If you prefer not to receive information from us, please send us an email at Please include your name and email address and any message. You can also utilise the unsubscribe link on our marketing emails. Please note that any requests may take up to six to eight weeks to become effective

Payment security

Transactions made on are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. This website secures your private information using a SSL Certificate. We do not store cardholder information. All prices are in local currencies unless otherwise stated

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