Welcome to the Karen Farley website at www.karenfarley.com (the "Website"), from which you may purchase Karen Farley branded skincare products (the "Products"). The Website and Products are provided by Karen Farley New Zealand Limited (referred to in these Terms as "Karen Farley", "we", "our", or "us").
For enquiries, please contact our Customer Service team:
Email: [email protected]
These Terms and Conditions ("Terms") govern your use of this Website, the purchase of Products from us, and participation in any promotional offers, including our Free Sample Offer.
By accessing or using this Website, placing an order, or requesting a free sample, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use this Website or request any Products or promotional offers from us.
If there is any inconsistency between the Free Sample Offer Terms and any other provision of these Terms, the Free Sample Offer Terms will apply to requests for free samples.
These Terms are governed by the laws of New Zealand.
These Terms apply to all requests for free samples offered by Karen Farley New Zealand Limited.
The promoter is Karen Farley New Zealand Limited (NZBN 9429034617052).
For enquiries regarding this offer, please contact:
Email: [email protected]
The offer is open only to residents of New Zealand who are 18 years of age or older.
We may request reasonable evidence of age or residency before sending a sample.
The sample is provided free of charge. No purchase is necessary and no payment details or shipping fee is required unless expressly stated as part of the offer.
Strictly one (1) sample per person.
We reserve the right to decline duplicate requests from the same person, household, postal address, email address or where we reasonably believe multiple requests are being made to circumvent this limit.
The offer is available from 27/07/2026 until 27/08/2026, or while stocks last, whichever occurs first.
The offer is subject to stock availability.
We reserve the right to withdraw, suspend or end the offer at any time without notice once available stock has been exhausted.
We will use reasonable efforts to dispatch samples promptly.
Delivery timeframes are estimates only and may vary due to postal services or circumstances beyond our reasonable control.
We are not responsible for delays or non-delivery resulting from incorrect information supplied by the applicant.
You are responsible for providing accurate and complete contact and delivery details.
Requests containing incomplete, false or misleading information may be declined or cancelled.
By requesting a free sample, you consent to us sending you emails relating to:
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails. Unsubscribing will not affect emails relating to the processing or delivery of your sample.
We reserve the right to refuse or cancel any request where we reasonably believe:
Please read the ingredient list and directions before using the sample.
If you have known allergies, sensitive skin or concerns regarding any ingredient, we recommend performing a patch test before first use.
Nothing in these Terms limits or excludes any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Privacy Act 2020, or any other law that cannot legally be excluded.
Subject to those rights, Karen Farley New Zealand Limited is not liable for any indirect, incidental or consequential loss arising from participation in this offer or the use of the sample.
Any personal information collected as part of this offer will be collected, used, stored and disclosed in accordance with our Privacy Policy.
By requesting a sample, you consent to the collection and use of your personal information for administering this offer and for the purposes described in our Privacy Policy.
We may amend these Terms at any time by publishing updated Terms on this Website.
Any amendments will apply to future sample requests.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.
These Terms are governed by the laws of New Zealand.
Any dispute arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of New Zealand.
By placing an order, you make an offer to purchase Products from us. You will receive an email acknowledging receipt of your order; however, your order is accepted only when we send you a dispatch confirmation. We reserve the right to reject or cancel any order at our discretion, including where Products are unavailable, pricing errors occur, or fraud is suspected.
We accept Visa, Mastercard, American Express and bank transfer using secure payment providers. Payment is taken when your order is placed.
If your card issuer declines payment, we are not responsible for any delay or failure to supply your order. All transactions are subject to normal fraud prevention and security checks.
Our Website uses Secure Socket Layer (SSL) encryption to help protect your personal information.
We do not store your credit or debit card details.
All prices are displayed in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Delivery charges are shown during checkout.
If an obvious pricing error occurs, we reserve the right to cancel the order and provide you with the option of purchasing the Product at the correct price.
Access to any members-only area of the Website is by invitation only and may be suspended, withdrawn or modified at any time.
We aim to dispatch orders within 1–2 working days, and no later than 5 working days after your order has been confirmed.
If we are unable to dispatch your order within this timeframe, we will notify you as soon as reasonably practicable and provide either an updated estimated delivery date or, if you prefer, a full refund.
Ownership of and risk in the Products passes to you upon delivery to the delivery address provided in your order.
You may cancel or amend your order before it has been dispatched by contacting us at:
Email: [email protected]
Once an order has been dispatched, it cannot be cancelled and our Returns Policy will apply.
We want you to be completely satisfied with your purchase.
If, for any reason, you are not satisfied with your Products, you may return them within 60 days of receiving your order for a full refund of the purchase price.
Our 60-Day Money-Back Guarantee applies regardless of whether the Products have been opened or used and is offered no questions asked.
To request a refund, simply contact us within 60 days of delivery at [email protected].
Unless the Products are faulty or we have made an error, you are responsible for the cost of returning the Products to us. We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels that are lost in transit.
This 60-Day Money-Back Guarantee is offered in addition to, and does not limit, any rights or remedies you may have under the Consumer Guarantees Act 1993.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
If a Product is faulty, damaged or does not comply with the guarantees provided by the Consumer Guarantees Act 1993, please contact us within a reasonable time.
We may ask you to return the Product for assessment. Where the Product is confirmed to be faulty, we will, at our option and in accordance with the Consumer Guarantees Act 1993, repair, replace or refund the Product and reimburse any reasonable return shipping costs.
We make every reasonable effort to display Product images and colours accurately.
However, colours may vary depending on your device or monitor settings, and Product packaging or appearance may vary slightly from the images displayed on the Website without affecting the quality or nature of the Product.
By using this Website, you confirm that:
Unless otherwise stated, all content on this Website, including text, images, graphics, logos, product descriptions, designs and other material, is owned by or licensed to Karen Farley New Zealand Limited and is protected by intellectual property laws.
You may access and use the Website for your personal, non-commercial use only.
You must not copy, reproduce, distribute, modify, publish or commercially exploit any Website content without our prior written permission.
This Website may contain links to third-party websites for your convenience.
We do not control or endorse those websites and are not responsible for their content, availability, products, services or privacy practices. Your use of any third-party website is at your own risk.
While we make reasonable efforts to ensure that the information on this Website is accurate and up to date, we do not warrant that it is free from errors, omissions or inaccuracies.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under New Zealand law.
We respect your privacy and collect, use and store personal information in accordance with the Privacy Act 2020 and our Privacy Policy.
Your personal information may be shared with trusted service providers, including payment processors and delivery partners, where necessary to process and fulfil your order.
If you have requested a free sample or subscribed to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:
Email: [email protected]
We are not responsible for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, strikes, industrial disputes, transport disruptions, government action or failures of third-party suppliers or delivery services.
If you have a concern or complaint, we encourage you to contact us first so that we have the opportunity to resolve the matter promptly and fairly.
These Terms are governed by the laws of New Zealand.
Any dispute arising out of or relating to these Terms or your use of this Website will be subject to the non-exclusive jurisdiction of the courts of New Zealand.