Welcome to the Karen Farley website at www.karenfarley.com (the "Website"), from which you may purchase Karen Farley branded skincare products (the "Products"). The Website and Products are provided by Karen Farley New Zealand Limited (referred to in these Terms as "Karen Farley", "we", "our", or "us").
For enquiries, please contact our Customer Service team:
Email: [email protected]
These Terms and Conditions apply to the Karen Farley Free Age-Defying Moisturiser Test Offer (“Offer”) operated by Karen Farley New Zealand Limited (NZBN 9429034617052) (“Karen Farley”, “we”, “us” or “our”).
By registering for or claiming this Offer, you agree to these Terms and Conditions.
This Offer is available to New Zealand residents aged 18 years or over who have received an invitation from Karen Farley containing an access code for this offer.
The offer is intended for the recipient of the invitation and is subject to availability.
Unless otherwise stated, the offer is limited to one free test pack per person and per household.
Eligible participants who successfully register for the Offer will receive a 10 ml Karen Farley Age-Defying Moisturiser, intended to provide approximately a 10-day supply when used as directed.
The test pack and delivery are provided completely free of charge.
There is:
Claiming this Offer will not enrol you in a subscription, automatic delivery programme or recurring payment arrangement.
Where stated in your invitation, a complimentary gift will also be included with your free test pack as a thank-you for participating.
The complimentary gift is provided free of charge, with no purchase required, and is yours to keep.
The nature of the complimentary gift may vary depending on availability. If a particular gift is unavailable, Karen Farley may provide a reasonable substitute.
To claim the Offer, visit karenfarley.com/test and enter the valid access or test code provided in your invitation.
You must provide accurate and complete information, including a valid New Zealand delivery address, so that we can process and deliver your test pack.
Access or test codes may be unique to a particular invitation, recipient or campaign and may not be transferable.
The purpose of the Offer is to give you an opportunity to try Karen Farley Age-Defying Moisturiser for yourself.
We ask that you use the product as directed for approximately 10 days so that you can form your own opinion about the product and how your skin looks and feels while using it.
You are free to form your own opinion about the product. You are not required to provide a positive review, testimonial or favourable feedback.
No purchase is necessary to participate in this Offer or receive the free test pack or any complimentary gift included with it.
You will not be charged for the Age-Defying Moisturiser test pack, standard delivery, or the complimentary gift.
You do not need to provide credit or debit card details to claim the Offer.
There are no automatic charges, ongoing purchase commitments or subscriptions associated with claiming the Offer.
Any future opportunity to purchase a Karen Farley product will be a separate offer. You will be given the applicable price and terms before deciding whether to make any purchase.
The Offer is available for a limited time and while stocks last.
Receiving an invitation does not guarantee that a test pack will still be available when you register.
Karen Farley may close the Offer once the available allocation of test packs has been claimed.
Karen Farley may decline, cancel or limit a claim where we reasonably believe:
Free express delivery within New Zealand is included with the Offer.
We will use reasonable efforts to send the test pack to the delivery address provided during registration.
Any delivery timeframe provided is an estimate only. Delivery may be affected by courier delays or circumstances outside our reasonable control.
Please ensure your delivery information is correct. We may not be able to replace a package that cannot be delivered because incorrect or incomplete delivery information was provided.
Please read the directions and ingredient information supplied with the product before use and use the product only as directed.
If you know or suspect that you are allergic or sensitive to an ingredient in the product, you should not use it.
If irritation or another adverse reaction occurs, discontinue use. Seek appropriate medical advice if necessary.
Individual experiences with skincare products can vary.
We may contact you as reasonably necessary to administer the Offer, including to:
Receiving marketing or promotional communications that are not necessary to administer this Offer will be subject to any consent requirements that apply.
Where applicable, you can unsubscribe from marketing communications using the unsubscribe option provided.
If you choose to provide feedback about your experience with the Age-Defying Moisturiser, Karen Farley may use that feedback for product evaluation, research, product development and internal business purposes.
We will not publicly identify you or attribute a testimonial, endorsement or other public statement to you without obtaining any additional permission required by law.
Personal information provided in connection with the Offer will be collected, used and handled in accordance with our Privacy Policy and applicable New Zealand privacy law.
We may use your information as reasonably necessary to administer the Offer, verify eligibility, arrange delivery and communicate with you about your participation.
Karen Farley may suspend, modify or withdraw the Offer where reasonably necessary, including where available stock has been exhausted or circumstances outside our reasonable control prevent the Offer from continuing as intended.
Any such change will not limit rights you have already acquired that cannot lawfully be excluded or modified.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or any other applicable New Zealand law.
These Terms and Conditions are governed by the laws of New Zealand.
If you have questions about this Offer, please contact:
Karen Farley New Zealand Limited
NZBN: 9429034617052
Email: [email protected]
By placing an order, you make an offer to purchase Products from us. You will receive an email acknowledging receipt of your order; however, your order is accepted only when we send you a dispatch confirmation. We reserve the right to reject or cancel any order at our discretion, including where Products are unavailable, pricing errors occur, or fraud is suspected.
We accept Visa, Mastercard, American Express and bank transfer using secure payment providers. Payment is taken when your order is placed.
If your card issuer declines payment, we are not responsible for any delay or failure to supply your order. All transactions are subject to normal fraud prevention and security checks.
Our Website uses Secure Socket Layer (SSL) encryption to help protect your personal information.
We do not store your credit or debit card details.
All prices are displayed in New Zealand Dollars (NZD) and include GST unless otherwise stated.
Delivery charges are shown during checkout.
If an obvious pricing error occurs, we reserve the right to cancel the order and provide you with the option of purchasing the Product at the correct price.
Access to any members-only area of the Website is by invitation only and may be suspended, withdrawn or modified at any time.
We aim to dispatch orders within 1–2 working days, and no later than 5 working days after your order has been confirmed.
If we are unable to dispatch your order within this timeframe, we will notify you as soon as reasonably practicable and provide either an updated estimated delivery date or, if you prefer, a full refund.
Ownership of and risk in the Products passes to you upon delivery to the delivery address provided in your order.
You may cancel or amend your order before it has been dispatched by contacting us at:
Email: [email protected]
Once an order has been dispatched, it cannot be cancelled and our Returns Policy will apply.
We want you to be completely satisfied with your purchase.
If, for any reason, you are not satisfied with your Products, you may return them within 60 days of receiving your order for a full refund of the purchase price.
Our 60-Day Money-Back Guarantee applies regardless of whether the Products have been opened or used and is offered no questions asked.
To request a refund, simply contact us within 60 days of delivery at [email protected].
Unless the Products are faulty or we have made an error, you are responsible for the cost of returning the Products to us. We recommend using a tracked delivery service, as we cannot accept responsibility for returned parcels that are lost in transit.
This 60-Day Money-Back Guarantee is offered in addition to, and does not limit, any rights or remedies you may have under the Consumer Guarantees Act 1993.
Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993.
If a Product is faulty, damaged or does not comply with the guarantees provided by the Consumer Guarantees Act 1993, please contact us within a reasonable time.
We may ask you to return the Product for assessment. Where the Product is confirmed to be faulty, we will, at our option and in accordance with the Consumer Guarantees Act 1993, repair, replace or refund the Product and reimburse any reasonable return shipping costs.
We make every reasonable effort to display Product images and colours accurately.
However, colours may vary depending on your device or monitor settings, and Product packaging or appearance may vary slightly from the images displayed on the Website without affecting the quality or nature of the Product.
By using this Website, you confirm that:
Unless otherwise stated, all content on this Website, including text, images, graphics, logos, product descriptions, designs and other material, is owned by or licensed to Karen Farley New Zealand Limited and is protected by intellectual property laws.
You may access and use the Website for your personal, non-commercial use only.
You must not copy, reproduce, distribute, modify, publish or commercially exploit any Website content without our prior written permission.
This Website may contain links to third-party websites for your convenience.
We do not control or endorse those websites and are not responsible for their content, availability, products, services or privacy practices. Your use of any third-party website is at your own risk.
While we make reasonable efforts to ensure that the information on this Website is accurate and up to date, we do not warrant that it is free from errors, omissions or inaccuracies.
Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under New Zealand law.
We respect your privacy and collect, use and store personal information in accordance with the Privacy Act 2020 and our Privacy Policy.
Your personal information may be shared with trusted service providers, including payment processors and delivery partners, where necessary to process and fulfil your order.
If you have requested a free sample or subscribed to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:
Email: [email protected]
We are not responsible for any delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, fire, flood, epidemic, pandemic, strikes, industrial disputes, transport disruptions, government action or failures of third-party suppliers or delivery services.
If you have a concern or complaint, we encourage you to contact us first so that we have the opportunity to resolve the matter promptly and fairly.
These Terms are governed by the laws of New Zealand.
Any dispute arising out of or relating to these Terms or your use of this Website will be subject to the non-exclusive jurisdiction of the courts of New Zealand.