Welcome to the Karen Farley website at karenfarley.co.nz (the “Website”), from which you are able to purchase Karen Farley branded products (the “Product(s)”). The Products sold on this Website are provided to you by Karen Farley (referred to in these Terms as “Karen Farley”, “we”, “our” or “us”).
For enquiries, please contact our Customer Services team. Email: [email protected]
These terms and conditions (“Terms”) govern your purchase of Products from us. By placing an order on the Website, you agree to these Terms. These Terms are available on our Website and may be updated periodically to reflect changes in law or business practices. Continued use of the Website following any changes constitutes acceptance of those changes.
These Terms are governed by New Zealand law.
By placing an order, you make an offer to purchase Products from us. You will receive an email acknowledging your order; however, the order is only confirmed once we send a dispatch confirmation. We reserve the right to reject or cancel orders at our sole discretion.
We accept Visa, MasterCard, American Express and bank transfers via a secure payment platform. Your card will be charged at the time of order.
If your card issuer declines payment, we are not responsible for delays or non-delivery. All payments are subject to standard validation and fraud checks.
Our Website uses Secure Socket Layer (SSL) encryption for your data security. We do not store your credit or debit card information.
All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated and include GST (Goods and Services Tax) as applicable. Shipping charges are shown at checkout. We aim for pricing accuracy but will contact you in case of errors before fulfilling your order.
Access to the members' area of the Website is by invitation only and during specified periods.
We dispatch within 1–2 working days, and no later than 5 working days. If we are unable to meet this timeframe, we will notify you and offer a revised delivery estimate or refund.
Ownership and risk in the Products pass to you upon delivery.
You may cancel or amend your order **before dispatch** by
emailing: <[email protected]>.
If you change your mind, you may return unopened Products within 14 days
of delivery for a full refund, subject to:
Return shipping costs for change-of-mind returns are your responsibility
unless the Products are faulty.
Under the Consumer Guarantees Act 1993, you are entitled to a
replacement or refund for any faulty Products. Please contact us within
a reasonable period and return the Product for assessment. If confirmed
as faulty, we will cover return shipping and provide a refund or
replacement.
We aim to display accurate images, but colours may vary due to monitor
settings. Packaging may also differ slightly without notice.
By using the Website, you confirm:
All Website content is the intellectual property of Karen Farley. You may not copy, reproduce, or republish any part of the Website without our prior written consent, except for personal, non-commercial use.
External sites linked to our Website are not under our control. We do not endorse their content and are not responsible for any losses resulting from interactions with third-party websites.
While we make every effort to ensure information on our Website is accurate, we do not warrant its accuracy or completeness. Your use of the Website is at your own risk.
We respect your privacy and only share your personal data with delivery partners or third parties where necessary to fulfil your order. For further information, refer to our Privacy Policy. To unsubscribe from promotional communications, use the unsubscribe link or contact us at: [email protected].
We are not liable for delays or failures caused by events beyond our
reasonable control, including natural disasters, strikes, or third-party
delivery failures.
We will do our best to resolve any disputes. If you wish to take legal
action, you must do so in New Zealand, and these Terms are governed
by New Zealand law.