Yes. All products are made with pure, natural, and organic ingredients wherever possible. We avoid parabens, sulphates, mineral oils, synthetic fragrances, artificial colours, propylene glycol, nanoparticles, plastic microbeads, GE-modified extracts, and palm oil.
Yes. All Karen Farley products are vegan. None of our products are tested on animals, and we do not use any animal-derived ingredients.
No artificial fragrances. Any scent comes naturally from the plant-based ingredients themselves or from pure essential oils.
All Karen Farley products are formulated for sensitive skin. If you have specific allergies, please check the full ingredient list on each product and patch-test before first use.
We offer a 60-Day Money Back garantee, so if a product doesnt suit your skin just let us know and we'll see to it that you are refunded in full.
Each product typically lasts 6 to 12 months once opened. Store in a cool, dry place away from direct sunlight to get the most out of them. Generally, our products are good for up to three years if unopened and up to twelve months once opened.
All Karen Farley products are made in New Zealand using locally sourced ingredients wherever possible.
When it comes to the order in which to use your products, it’s always best to start with your cleanser and or exfiliator followed by toner/hydrating mist, serums,moisturizer, oils and lastly SPF. If you use multiple serums, always apply from thinnest consistency to thickest consistency, allowing 1 minute between each application for optimal absorption.
We aim to dispatch within 1–2 working days, and no later than 5 working days. You'll receive a dispatch confirmation email with tracking details once your order is on its way.
We ship throughout New Zealand. For international enquiries, please contact us at [email protected].
Shipping costs are calculated at checkout based on your location and order details.
Visa, MasterCard, American Express and Afterpay. All prices are in NZD and include GST.
Yes. Our site uses SSL encryption and we don't store any card details on our servers.
Yes, as long as your order hasn't been dispatched. Email [email protected] as soon as possible and we'll do our best to help.
If you change your mind, you can return unopened products within 14 days of delivery for a full refund. Products must be unused and in their original packaging. Return shipping is at your cost for change-of-mind returns.
Under the Consumer Guarantees Act 1993, you're entitled to a replacement or refund for any faulty product. Email us with photos and your order number and we'll sort it out — including covering return shipping.
Stop using it immediately and get in touch. While our ingredients are natural, individual sensitivities can vary. We'll work with you to find a suitable solution.
Once your return is received and assessed, refunds are typically processed within 5 working days back to your original payment method.
No, you can check out as a guest. Creating an account makes future orders faster and lets you track your order history.
Our VIP Members area is invitation only. If you've been given an access code, enter it on the Members page to unlock.
Click "Enter promo code" in the site header or apply it at checkout.
Use the unsubscribe link at the bottom of any email, or email [email protected]
If you are unsure whether you are a VIP member, call us on 021 948 850 and we will let you know.
VIP access is by invitation only, if you have been a customer for over 5 years you will automatically become a VIP member or if you are a friend or family of an exsisting VIP member you will be gifted a VIP access simply call us on 021 948 850 to organise access.
Call us and we will see what we can do.
Call us anytime on 021 948 850, either my daughter Emma or I will be happy to help you.
Or if you'd prefer to write you can email us at [email protected] — we aim to respond within 48 hours.
We prefer to invest our time into our products and our direct relationships with customers.
For wholesale, stockist or brand ambassador enquiries, please email us at [email protected].